Privacy Policy

2. Sources of Information

We collect information about you from the following categories of sources:

You (Actively)

You may actively provide us information when you use our Services such as through our websites, emails, social media, surveys, sweepstakes and promotions, or any other online or offline interactions.

You (Passively)

You may also passively provide us information through your interactions and use of our Services such as your IP address, access times, hardware and software information, device information, device event information (e.g., crashes, unsuccessful logins, browser type), the web page you’ve viewed or engaged with before or after using the Services, and other relevant information. We may use cookies and other tracking technology to collect this information. We may have third parties collect personal information this way.

Third Parties

We may receive information from third parties such as affiliates, business partners, and service providers to operate our business and improve your experience and interactions with us.

Publicly Available Databases

We may receive information that is available publicly, either online or offline, to operate our business and improve your experience and interactions with us.

3. Use of Information

We collect information about you from the following categories of sources:

• Provide teledermatology and related services;
• Verify your identity as the holder of an account with us;
• Administer your account, process payments, troubleshoot issues, and provide you with customer support;
• Communicate with you about the Services, and to deliver any administrative notices or alerts and communications relevant to your use of the Services;
• Allow you to participate in sweepstakes, contests, or other promotions; Market our services and those of third parties that we believe may be of interest to you;
• Tailor the features, performance and support of the Services to you and your preferences;
• Provide, operate, analyze usage of, and improve the Services, including performing product research and development;
• Investigate, detect, deter, prevent, report, defend against, or take other action regarding security incidents, abusive behavior, suspected fraud, malicious or illegal activities, or violations of our Terms of Service or other policies;
• Make sure our terms, policies, and agreements with you and any third parties are enforced;
• Comply with applicable laws and regulations.

4. We combine information

We may combine information that we have collected offline with information we collect online. We combine information that we have collected across other third party sites. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we already have.

5. Sharing of Information

We may share personal information with others. For example:

• We may share all categories of personal information with current or future affiliated companies.  We may share information within any Docent and/or Caratin member or group (i.e., our subsidiaries and affiliates).
• We may share all categories of information to health care providers and services. This may include physician groups, licensed physician providers, and pharmacy fulfillment partners. These partners help us deliver the Services to you and related products.
• We may share all categories of personal information with select service providers. This includes vendors acting on our behalf we use to support our business or in connection with the administration and support of the Services. For example, our vendor who helps us send email communications. This may also be vendors who help us with marketing, billing, research, and order fulfillment.
• We may share all categories of information to comply with the law or protect ourselves and our customers. We share information we collect about you to respond to court orders or subpoenas. We also share information in response to government agency or investigatory body requests. This also includes sharing Information for the safety and security of Docent and/or Caratin, the Services, our operations, our systems, our properties, our customers, or any other related person or entity. It also Includes investigating fraud, Illegal activities, or other violations of our Terms of Service or other policies.
• We may share all categories of information with any successor to all or part of our business. For example, if all or part of our business was sold, or in connection with any reorganization, restructuring, merger, sale, acquisition, financing, dissolution, or other transfer of assets, we may share your information.

6. Security of Information

Docent and/or Caratin takes standard security measures as required by relevant law. The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. You acknowledge and accept that we cannot guarantee the security of your information. If you notice suspicious activity or believe that your account may have been compromised in some way, please contact us immediately [email protected] .

7. Your choices and rights

You have certain choices about how we use your information.

You can opt out of certain marketing. To stop receiving our promotional emails or communications, email us at [email protected] or follow the instructions in any promotional message you get from us. If you opt out of getting marketing messages, you will continue to receive messages from us about your relationship with us where permitted by law.

You can control cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, and to read our Do Not Track policy, please click here.

8. We store information inside the United States

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. The Services are intended for people who are in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. The United States may not afford the same level of protection as laws in your own country. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Services. We may retain your information as required or permitted by applicable laws and regulations.

9. These services are not intended for children

Our Services are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can write to us or email us at the addresses provided at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.

10. Links to third party sites

We may link to third-party sites or apps. Our Services may also include third party content that collects information. We do not control these third parties. This Privacy Notice does not apply to the privacy practices of these third party websites or apps. Please read the privacy policies of other websites carefully. We are not responsible for the practices of these third-party sites or apps.

11. Updates

We may update this Privacy Notice from time to time. We will notify you of any material changes to our Privacy Notice as required by law. We will also post an updated copy on the Services where this appears. Please check our Services periodically for updates.

12. Contact Us

If you have questions or concerns about this Privacy Notice, please contact us at [email protected] .